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Quality Management Program Specialist (TEMP)
The Center for Elders
Independence is a non profit organization serving frail elders in the East Bay. Our innovative, all-inclusive, long-term health care program (PACE Program)
provides the frail elderly with all the care they need, allowing them to
maximize their health & independence and remain close to their family
members and within the community. We currently
have an opening for a Temporary Quality Management Program Specialist.
The Position: Under the supervision of the Director
of Quality Management, the Program Specialist is responsible for coordinating
the development and implementation of quality studies and other quality
department projects. The Program Specialist develops detailed action plans,
facilitates meetings, and effectively communicates and documents final
results of all projects.
AREAS OF
RESPONSIBILITIES:
(Primary
duties and responsibilities-may not include all duties assigned)
Project Management & Liaison
Activities:
- Responsible for coordination and completion of assigned
projects, performing a variety of tasks including setting deadlines, planning
action steps, assigning responsibilities, and monitoring and
summarizing progress and results of the project.
- Day-to-day running of
multiple projects through the entire project lifecycle, within set
timelines.
- Participates in management, operations, and quality
assurance meetings.
- Participates or leads other management meetings and
task force meetings as required.
- Participates
in PACE activities, including attending conference calls, reporting
data, and other communication as deemed necessary.
- Responsible
for Participant Satisfaction Survey and Employee Satisfaction Survey
projects.
General
Duties:
- Maintains the confidentiality of all company
procedures, results and information about participants, clients or
families.
- Follows all CEI Policies and Procedures, OSHA safety
guidelines.
- Complies with all agency training requirements.
4.
Maintains safe
working environment by following CEI’s Safety Polices and Procedures and
participating in CEI’s safety committee if requested.
5.
Maintains a courteous,
helpful and professional attitude on the job. Displays a willingness and
ability to be responsive in a warm and caring manner to all customer
groups.
- Performs other duties as assigned in a positive and
helpful manner.
Qualifications:
- Bachelors’ Degree in health care related field and at
least three years work experience in a health care or social services
organization.
- Experience with conducting surveys preferred.
- Exercises initiative and flexibility. Able to plan,
organize and meet deadlines, taking into account changing priorities.
- Experience facilitating discussions, groups or
meetings.
- Strong written and oral communication skills including
excellent telephone/customer service skills.
- Experience with word processing and spreadsheet
development.
- Experience working effectively and harmoniously with a
diverse staff, public and private agencies and government officials.
- Ability to work independently with minimum
supervision.
- Ability to track, organize and present information
that is accessible to others.
- Experience working with the elderly preferred.
Beyond
a competitive compensation & benefits program, our employees receive
the ultimate reward - the fact they made a positive, noticeable impact in
the life and wellness of a fellow human being. Please forward your resume
and cover letter to:
Center for Elders Independence
Attn:
Job# CEI.6.27.08-QMPS-temp
510-17th Street, 4th Floor
Oakland CA 94612
FAX: (510) 452-8836
Email: hrjobs@cei.elders.org
We are proud to be
an equal opportunity employer, and strongly
encourage applications & responses from all walks of life.
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