CEI Provider Resources

Working Together, Building the Future of Senior Healthcare


Refer a Senior to CEI

Do you have a patient who is struggling to coordinate their health needs? PACE may be the answer.


Learn more about PACE

Reach out to our team to learn more about PACE.


ACH Enrollment Form

Fill out and securely sign our ACH enrollment form. 


Submit a Claim

Submit a claim for free using Office Ally Clearinghouse. Payer ID: 94312

Frequently Asked Questions

The CEI EZ-Net provider portal currently allows you to verify member eligibility, claims status and EOB.

Yes. Claims can be submitted through the provider portal at this time. For information on how to bill for EMC, please refer to our billing options.

Each organization can have at least one user with Account Management access to the provider portal that will allow them to control access for other members in the organization. Contact the Claims Dept at cei-claims@cei.elders.org to identify the user with Account Management access in your organization if you do not know who it is or need to assign a user with that access.

You will need to submit one claim per member.

You can see determinations on the secure portal in real time, otherwise providers will receive a letter/fax with the determination.

TAT is dependent on the receipt of the claim which would be 30 days from the date received.

TAT is dependent on the receipt of the appeal which would be 120 days from the date of service.

You can contact your assigned point of contact or the Provider Services Center at cei-claims@cei.elders.org

CEI provides PACE services to older adults who live in the following East Bay ZIP codes:

94501 City Of Alameda
94502 City Of Alameda
94505 Discovery Bay
94506 Danville/Blackhawk
94507 Alamo
94509 Antioch
94511 Bethel Island
94513 Brentwood
94514 Byron
94516 Canyon
94517 Clayton
94518 Concord
94519 Concord
94520 Concord (North)
94521 Concord
94522 Concord
94523 Pleasant Hill
94524 Concord (West)
94525 Crockett
94526 Danville
94527 Concord
94528 Diablo
94530 El Cerrito
94531 Antioch

94540 Hayward (Airport)
94541 Hayward (North)
94542 Hayward (South)
94544 Hayward (South)
94545 Hayward (South)
94546 Hayward/Castro Valley
94547 Hercules
94548 Knightsen
94549 Walnut Creek/Lafayette
94550 Livermore
94551 Livermore
94552 Hayward/Castro Valley
94553 Martinez
94556 Moraga
94561 Oakley
94563 Orinda
94564 Pinole
94565 Pittsburg
94566 Pleasanton
94568 Dublin
94569 Port Costa
94570 Moraga
94572 Rodeo
94575 Moraga

94577 San Leandro (Marina/DT)
94578 San Leandro (Chabot)
94579 San Leandro (South)
94580 San Lorenzo
94582 San Ramon
94583 San Ramon
94586 Sunol
94588 Pleasanton
94595 Rossmoor
94596 Walnut Creek
94597 Walnut Creek
94598 Walnut Creek
94601 Fruitvale, Seminary
94602 Dimond
94603 Elmhurst
94605 Seminary
94606 San Antonio
94607 West Oakland
94608 Emeryville
94609 Temescal
94610 Lake Merritt, Trestle Glen
94611 Piedmont, Montclair, Downtown
94612 Downtown
94613 Mills College

94618 Rockridge
94619 Millmont
94621 Eastmont
94625 Port of Oakland
94626 Oakland
94627 Oakland
94702 Southwest Berkeley
94703 Southwest Berkeley
94704 East Berkeley
94705 Upper Ashby
94706 Albany
94707 Albany, Berkeley
94708 North Berkeley, Kensington
94709 Grizzly Peak
94710 West Berkeley
94720 UC Berkeley
94801 Richmond
94802 Richmond
94803 Richmond, El Sobrante
94804 Richmond
94805 Richmond, San Pablo
94806 Richmond
94820 El Sobrante