Rights and Resources
Title VI Program
Center for Elders’ Independence operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes that she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Center for Elders’ Independence by calling 510-433-1150 or by visiting the administrative offices at 510 17th Street, Oakland, CA 94612. A complainant may file a complaint directly with the Federal Transit Administration by contacting the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590. If information is needed in another language, call 510-433-1150.
Language Assistance
Discrimination is against the law
Center for Elders’ Independence complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Center for Elders’ Independence does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Center for Elders’ Independence provides:
Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact your PACE Center Director.
If you believe that Center for Elders’ Independence has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Center for Elders’ Independence|
Attn: Compliance Department
510 - 17th Street
Oakland, CA 94612
Phone: (510) 433-1150
TDD/TTY: (510) 433-1165 (for the hearing or speech impaired)
Fax: (510) 452-8836
E-mail: [email protected]
You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, CEI PACE staff are available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD/TTY)
Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html
Language Assistance Services
ATTENTION: If you speak a language other than English, language assistance services, free of charge, are available to you. Call 1-510-433-1150 (TDD/TTY: 1-510-433-1165).
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-510-433-1150 (TDD/TTY: 1-510-433-1165).
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-510-433-1150 （TDD/TTY：1-510-433-1165。
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-510-433-1150 (TDD/TTY: 1-510-433-1165).
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-510-433-1150 (TDD/TTY: 1-510-433-1165).
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-510-433-1150 (TDD/TTY: 1-510-433-1165) 번으로 전화해 주십시오.
Language Assistance Services
Non-Discrimination Notices
Discrimination is against the law
Center for Elders’ Independence complies with applicable Federal civil rights laws, including Title VI, and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Center for Elders’ Independence provides:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact your PACE Center Director.
If you believe that Center for Elders’ Independence has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Center for Elders’ Independence
Attn: Compliance Department
510 - 17th Street
Oakland, CA 94612
Phone: (510) 433-1150
TDD/TTY: (510) 433-1165 (for the hearing or speech impaired)
Fax: (510) 452-8836
E-mail: [email protected]
You can file a grievance in person or by mail, fax, or e-mail. If you need help filing a grievance, CEI PACE staff are available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD/TTY)
Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html
Page last updated Jul 25, 2023 @ 10:47 am